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How do I contact my local cinema?

For a list of Ace cinemas and contact details please click HERE


How old do you have to be to watch an MA15+ rated film?

If you look close to 15 years old our staff will ask for photo identification to check that you are old enough to view an MA 15+ film. As the Classification Board states MA15+ films are not suitable for people aged under 15 years. A person aged under 15 cannot be admitted to an MA 15+ film unless accompanied by his or her parent or an adult guardian. The requirements are not met if the parent or adult guardian buys a ticket, but does not accompany the child in the cinema for the duration of the film.  Please note an older sister or brother does not count as a parent or adult guardian.


Who qualifies as an ‘adult guardian’ for persons under 15 years of age?

The guardian must be an adult exercising ‘parental control’ over the person under 15 years of age. The guardian must be 18 years or older. An older sibling or friend would not generally satisfy this requirement, whereas a grandparent, aunt or uncle may.


Where can I find more information of film classifications?

For more information please visit the Australia Classification website at  http://www.classification.gov.au/


What is the Ace family ticket deal?

The Ace family ticket is a $32 family pass entitling 1 Adult & 3 Children or 2 Adults & 2 Children to selected G and PG 2D Kids Family Films.Not valid for AMax or Ace Cine Gold Lounge.


Who decides what is classified as a Kids film?

Ace management make this decision based on the recommendation of the film distributors through their marketing brief. A list of current films valid for the family ticket is displayed at the box office of the cinemas or you can call or email your selected location for more information.


Can I purchase a family ticket online or over the phone?

Family tickets can only be purchased online or over the counter at your local cinema. Ace do not reserve tickets over the phone.


What if I only want to purchase 3 tickets, can I still get the family ticket?

The family ticket is for 4 people. 1 Adult & 3 Children or 2 Adults & 2 Children in general seat cinemas only. Not valid AMax or Ace Cine Gold Lounge.


How can I buy tickets online?

Tickets can be purchased online by clicking on the session time of the film you wish to view. This will direct you to our online system. Please check that all details are correct including which location you are booking tickets for before proceeding with your online booking.


Do you have special screenings for Parents and Babies?

Yes, every Wednesday morning (excluding school holidays) we have our Mums and Bubs screening. To check what film is showing at your nearest location, please click on the Bubs Club tab on our website or click HERE.


Do you have special events for seniors?

Yes, Ace holds a Seniors Morning Tea on the last Thursday of every month (excluding school holidays). Seniors’ Morning Teas includes tea, coffee, cake and a raffle before a choice of film. For more details or to be put on the mail list please contact your local Ace cinema.


What is AMax?

Ace Maximum (AMax) is premium viewing with wide recliner seats, extra legroom, wall to wall screen and for select films 7.1 sound. Also you can choose your seat at time of booking.

 

What is Ace Cine Gold Lounge?

Our private lounges offer unobstructed views from the best seat in the house. You can enjoy your favourite drink from our fully-licensed bar and a meal from our extensive Lounge Menu, all served to you by your in-cinema waiter. Plus, receive a complimentary popcorn and soft drink with every Ace Cine Gold Lounge ticket purchased.

Gold Lounge patrons must be 18 years or older, or accompanied by a parent or legal guardian to gain admittance. Patrons under the age of 18 who are not accompanied by a parent or legal guardian will not be admitted to the Gold Lounge and tickets will not be refunded.


How can I make a group booking at my local Ace cinema?

There are two ways to make a group booking with Ace cinemas.

1.       Fill in the enquiry form online by selecting the Group Bookings tab on our website or Click HERE.

2.       By calling or emailing our group booking co-ordinator on 9250 9501 or groups@acecinemas.com.au

Group Bookings are available for a minimum of 20 people in our general seating areas or 10 people in our Gold Lounge.


How can I enquire about holding a corporate event at Ace cinemas?

Simple, just contact Karen Smith on 9250 9511 or karen@acecinemas.com.au and she will happily provide you with all the information you need.


How can I get a movie poster or merchandise I have seen at my local Ace cinema?

Any movie posters or merchandise that we display in our cinemas are the property of the distributors of the film. Unfortunately for this reason we are unable to resell or give these away after use. We suggest you contact the distributor directly if you wish to make further enquiries.


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