How do I contact my local cinema?

For a list of Ace cinemas and contact details please click HERE


How old do you have to be to watch an MA15+ rated film?

If you look close to 15 years old our staff will ask for photo identification to check that you are old enough to view an MA 15+ film. As the Classification Board states MA15+ films are not suitable for people aged under 15 years. A person aged under 15 cannot be admitted to an MA 15+ film unless accompanied by his or her parent or an adult guardian. The requirements are not met if the parent or adult guardian buys a ticket, but does not accompany the child in the cinema for the duration of the film.  Please note an older sister or brother does not count as a parent or adult guardian.


Who qualifies as an ‘adult guardian’ for persons under 15 years of age?

The guardian must be an adult exercising ‘parental control’ over the person under 15 years of age. The guardian must be 18 years or older. An older sibling or friend would not generally satisfy this requirement, whereas a grandparent, aunt or uncle may.


Where can I find more information of film classifications?

For more information please visit the Australia Classification website at


How can I buy tickets online?

Tickets can be purchased online by clicking on the session time of the film you wish to view. This will direct you to our online system. Please check that all details are correct including which location you are booking tickets for before proceeding with your online booking.


I have purchased Physical Gift Cards/Vouchers through the Gift Shop, when should I expect my goods to arrive?

Physical orders will be processed within 2-3 days from ordering. Australia Post estimate delivery times as:

Express Post – 2-6 Business Days*
Registered Post – 3-12 Business Days*

*Australia Post advises due to current conditions to expect additional delays to their usual guarantee. Click HERE for more information.


I have purchased Digital Gift Cards/vouchers through the Gift Shop, when should I expect my goods to arrive?

E-vouchers and other digital products are generally delivered to the designated email address within a few minutes of the order, however during peak times this may take a little longer. We ask you to check your junk or spam folder and allow up to 3 hours before contacting one of our cinemas should your digital purchase not arrive. 


Do you have special screenings for Parents and Babies?

Yes, every Wednesday morning and evening (excluding school holidays) we have our Bubs screening. To check what film is showing at your nearest location, please click on the Bubs Club tab on our website or click HERE.


Do you have special events for seniors?

Yes, Ace holds a Seniors Morning Tea on the last Thursday of every month (excluding school holidays). Seniors’ Morning Teas includes tea, coffee, cake and a raffle before a choice of film. For more details or to be put on the mail list please contact your local Ace cinema.


What is AceMax?

Ace Maximum (AceMax) is premium viewing with wide recliner seats, extra legroom, wall to wall screen and for select films 7.1 sound. Also you can choose your seat at time of booking.


What is Ace Cine Gold Lounge?

Our private lounges offer unobstructed views from the best seat in the house. You can enjoy your favourite drink from our fully-licensed bar and a meal from our extensive Lounge Menu, all served to you by your in-cinema waiter. Plus, receive a complimentary popcorn and soft drink with every Ace Cine Gold Lounge ticket purchased.

Gold Lounge patrons must be 18 years or older, or accompanied by a parent or legal guardian to gain admittance. Patrons under the age of 18 who are not accompanied by a parent or legal guardian will not be admitted to the Gold Lounge and tickets will not be refunded.


What is the definition of a Responsible Adult for Gold Lounge admittance?

The Liquor Control Act defines a responsible adult as:

“a person shall be taken to be a responsible adult if that person was an adult who is a parent, stepparent, spouse, de facto partner, or legal guardian of the juvenile, or other person in loco-parentis to the juvenile”.

The following WILL be accepted as a responsible adult “loco-parentis”:    

  • Grandparent
  • Aunt/Uncle
  • Godparent
  • Siblings aged 21 years or older
  • Cousins aged 21 years or older
  • Parent of a friend (parent who has accepted care for another parent’s child)

The following WILL NOT be accepted as a responsible adult “loco-parentis”:

  • A partner of a minor (e.g., a 19-year-old accompanying a 17-year-old)
  • A friend (regardless of age) 
  • A sibling or cousin under 21-years


How can I make a group booking at my local Ace cinema?

There are two ways to make a group booking with Ace cinemas.

  • Fill in the enquiry form online by selecting the Group Bookings tab on our website or Click HERE.
  • By calling or emailing our group booking co-ordinator on 9250 9501 or

Group Bookings are available for a minimum of 20 people in our general seating areas or 10 people in our Gold Lounge.


How can I enquire about holding a corporate event at Ace cinemas?

Simple, just contact Karen Smith on 9250 9511 or and she will happily provide you with all the information you need.


How can I get a movie poster or merchandise I have seen at my local Ace cinema?

Any movie posters or merchandise that we display in our cinemas are the property of the distributors of the film. Unfortunately for this reason we are unable to resell or give these away after use. We suggest you contact the distributor directly if you wish to make further enquiries.